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member FAqs

In May 2022, we relaunched our Bet Torah website with new design, content and functionality, including a new member section where you can maintain your family’s information, donate or pay dues, and much more.

In conjunction, we have moved our membership and financial database to a platform called ShulCloud, which also powers the website. Below, please find some important details that will enhance your user experience.

Note: It is highly recommended that you use Chrome, Safari or Firefox as your internet browser when accessing the new website.

Click here for Member Login| Click here for an Instructional PDF

 

Q: What is ShulCloud?

A: ShulCloud is a cloud-based synagogue management software used by over 900 synagogues throughout the United States

Q: What happened to our prior membership database?

A: All membership records and financial data have been imported into ShulCloud.

Q: What can I do on the new website?

A: There’s so much more you can do now! The website has been entirely redesigned and content has been updated and streamlined. It is now much easier to find out what is happening at Bet Torah! We even added a Blog to make reading articles from The Message, The Weekly and our clergy more accessible and timely. In addition, because of the new secure login-functionality, we can offer the following personalized online experience:

  • Register and pay for events and classes online
  • Update information for you and your family members
  • Keep track of your family’s Yahrzeits
  • Make payments and donations online by eCheck or credit card
  • See your account in real-time online, including your financial transactions history

Q: How can I log in to the new website?

A: You have received an email from web@bettorah.org or syoung@bettorah.org, inviting you to log in and create/update your profile.

  • We strongly recommend that each adult family member take the time to complete this step when first accessing the new system.
  • In addition, we strongly encourage you to login any time you want to make a financial transaction with Bet Torah. This will ensure that all payments and donations will be readily categorized and properly attributed.

NOTE: Each adult in your family should set up his/her own unique email address. The email we have on file is your user name. The first time you log in, you will be prompted to create or change your password.

Q: What if I didn’t receive the email inviting me to create my profile?

A: Email us at web@bettorah.org and we will send you a new email invitation. Registration links are valid for seven days.

Q: What about members who do not have email access?

A: They will continue to receive correspondence by regular mail.

Q: Where do I access my account?

A: To login, go to our website, www.bettorah.org and click the “login” button located on the top bar at the upper right corner of the website home page. Enter your user name (your email address) and password.

Q: I forgot or do not have my password - what do I do?

A: Click on the “forgot password” button on the log-in screen to receive an automated reset email prompting you to set up a new password.

Q: Can I update my personal information on the website?

A: Yes please! You can edit personal information for yourself and your family on the website when logged in to your account. We encourage you to do so everywhere necessary.

Once you log in with your username and password, a "Welcome [Your Name]" gray button will replace the login button. Click that button, and then click on the "My Account" button in the drop-down menu, or “My Account” in the bar at the top of the home page.

Once in your account, scroll through the options on the top gray bar or the icons in the personal and family sections. Then, use the edit tool to add/update your personal information, including address, contact phone number, email, birthday, and photo.

Your basic information will be added to an online Member Directory. The Member Directory will only be accessible to clergy/staff, Board Members, and key senior lay leaders who assist in activities like delivering meals or calling homebound congregants etc. The directory is “view” only and cannot be downloaded or shared by anyone.

Q: Why is some information listed for myself or a family member incorrect? What should I do?

A: We are sorry if any of your information is incorrect. Please help us fix it! When you are logged into your account, simply correct the incorrect information, and/or add what is missing, click “save” and it is fixed! In addition, when logged in, visit this form to check and/or update some of your most important information directly. Go to Profile Verification Form

NOTE: For Yahrzeit changes/additions, please email web@bettorah.org. You cannot make these changes to your account directly.

Q: Why don't my children (over the age of 30 yrs old) show up on my account?

A: Children over the age of 30 years old usually are moved into their own account. They are then linked back to your account. Only the office can manage these relationships (you can't do it yourself). If you find a relationship we've missed, please email web@bettorah.org to let us know and we'll fix it!

Q: Who can see my information?

A: Visibility to your information is separated into financial and general.

  • Financial: The only people who can see your financial information are you and authorized Bet Torah administrative staff.
  • General: The online Member Directory will not be accessible to congregants upon launch. Only staff, Board Members, and senior lay leaders will have access. The directory is “view” only and cannot be downloaded or shared.

Q: Can I use the new website to make donations?

A: Yes! Select the “Donate” button in the top bar on the homepage, or visit "About Us -> Support Us". You will see our Annual Fund, and our Named Funds, and be able to click through to the Payments page. Then you'll have the option to make a payment or a donation. Simply click the “donation” option and then select the fund you wish to donate to. All funds are all located in the same list.

When you are logged in, the form will automatically fill in some of your basic information such as your name and email. You can pay for your donation using either a credit card or ACH/e-Check option. ACH/eCheck payments will incur 0% fee and credit cards will incur a 2.8% fee.

You can save these payment methods to your account but you do not have to. We strongly encourage you to login when making any online donation.

Q: Can I use the new website to make payments?

A: Yes! Exciting news -- You can pay your statement online! You can pay the full balance or set up recurring payments that indicate which charges you are paying. Just like with donations, you can set up a credit card or ACH/e-Check in your account profile.

ACH/eCheck payments will incur 0% fee and credit cards will incur a 2.8% fee.

Again, you can save these payment methods to your account but you do not have to. We strongly encourage you to login when making any online payment.

Q: I want to pay a bill, but do not see the options I need.

A: Our amazing administration staff is just a phone call away, (914) 666-7595 or email us at web@bettorah.org.

Q: Is my credit card or e-Check information on file secure?

A: Absolutely yes! Neither Bet Torah nor ShulCloud store credit card or bank information on their servers. Both your personal and financial information is stored securely. ShulCloud uses SSL (Secure Sockets Layer) to encrypt all payment transactions. We strongly encourage you to only login to the site when using your own secure connections, just as you would when making any other kind of financial transaction via the internet.

Q: Can I pay with my bank account via ACH(eCheck)?

A: Absolutely. If you would like to add a bank account to your record, you can do so when logged in, by selecting My Account > My Financial Information > My Payment Methods. When adding your bank account information, you must verify and validate the account.

  • Select the ACH/eCheck gateway and select the Add payment method to this gateway button. Click on the PLAID button and find your banking institution. You will be directed to log into your account to verify your account details. Once your account is verified, it can be stored for future payments.
  • If your banking institution is not listed, you will be prompted to use micro-deposits. Micro-deposits are small amounts deposited and removed from your bank account, usually two of them and generally less than a dollar. You will be asked to verify the amounts of the deposits in ShulCloud. Micro deposits usually take 1-3 days to be deposited and removed from your account, so you'll need to come back and verify them once you receive them in order to save your account as a payment method. Please note that failure to verify and validate your account information can result in past due balances accruing on your account.

Please reach out to web@bettorah.org with any questions.

Q: How do I see my account balance?

A: Login to the member section and select My Account. Under "My Financial Information" click on the My Transactions tile to see your account balance. Please keep in mind that payments made by check may take up to 2 weeks to appear on your account.

Q: What if I do not want to donate or pay online?

A: You can always donate or pay by check. However, it saves us time if you pay online, and reduces the chance for human error, so we hope as many members as possible will do so. Still, if you feel uncomfortable paying online, you will always be able to pay by check. If you choose to send checks, we ask that you allow up to 2 weeks for payments to appear on your account, and always mail them to our financial address in New Jersey (address is listed at the bottom of your statement).

Q: Can non-members use the website?

A: Non-members can continue to make donations and register for events and classes through the website just as before. There will be some member-only content that they won’t be able to see.

Q: Can I use the website if I am a member, but do not login?

A: Yes you can! However, some of our website content, especially calendar-related and Nursery or Kulanu-related content, is for members-only. Plus, the auto-fill feature will not be enabled if you are not logged in while filling out a form or registering for an event, dinner, program or class, and that activity will not be associated with you/your account. We strongly encourage you to login when using any form or making any payment, so that the information or transaction is correctly associated with your Bet Torah account.

Q: How do I register for Nursery 2022-2023?

A: Email or call Amy Portnoy for more information; online registration payment is not in use at this time for the Nursery School.

Q: How do I register for Kulanu 2022-2023?

A: Log in to your account and go to the "My Account" area. At the bottom is an icon called "Start School Enrollment". Click that icon and then click the term from the pulldown list of options called "2022-2023 Kulanu Learning Program". Remember, the deposit is required to be paid online at the time of registration, plus you must complete the Kulanu registration for ALL of the children you wish to enroll at the same time. Email  Joanne Wagner if you have questions.

Q. The member section isn’t working for me and I am frustrated.

A: We appreciate your patience as we roll out this new software. Our staff and lay leaders will provide support over the next several months to help congregants learn to navigate the new system. If you have questions, please email web@bettorah.org or call the office during business hours, (914) 666-7595.

 

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Fri, October 7 2022 12 Tishrei 5783